As an airline passenger in India, you have certain rights that are protected by law. Whether you're a seasoned travel pro or a nervous flyer, it's always a good idea to know your rights so you can assert them if necessary and ensure that you have a comfortable and, hopefully, drama-free journey. Here are some of the most important flight travel rights that you should know about:
Right to compensation in case of denied boarding:
If you're all ready to board the plane and the airline says "sorry, not today" due to overbooking or any other reason, you are entitled to some sweet, sweet compensation. The amount will depend on the length of the flight and how badly they messed up your travel plans.
Right to compensation in case of flight cancellation:
If your flight gets cancelled, you have the right to either a full refund of your ticket price or to be rerouted to your destination on the earliest available flight. If you choose the latter, the airline also has to provide you with meals, refreshments, and accommodation if necessary.
Right to compensation for lost or damaged luggage:
If your luggage goes missing or gets damaged during your flight, the airline is on the hook for some compensation. The amount will depend on the value of your lost or damaged items, but there are usually some limits in place.
Right to timely and accurate information:
The airline is required to keep you informed about your flight, including any delays or cancellations. They also have to let you know about any changes to your itinerary and provide you with assistance as needed.
Right to assistance in case of flight delays:
If your flight is delayed, the airline has to provide you with meals, refreshments, and accommodation as necessary, depending on how long you're stuck at the airport.
Right to compensation for denied boarding due to medical reasons:
If you're not allowed to board the plane due to a medical issue, you're entitled to some compensation. This includes situations where you can't fly because of a medical condition that you didn't disclose at the time of booking.
Right to compensation for personal injury or death:
If you're injured or killed in an accident during your flight, you or your family may be able to get some compensation from the airline.
It's important to keep in mind that these rights are subject to certain conditions and limitations, and the specifics may vary depending on the circumstances of your flight. If you think your rights have been violated, you should contact the airline and consider seeking legal advice. And if all else fails, remember that you always have the right to complain loudly and dramatically (just be prepared for some side-eye from your fellow passengers).